RCSRT8
01-06-2010, 11:32 AM
TV Issues and Issues from Best Buy's Geek Squad
2-1/2 years ago I bought a 46" LCD TV. About a year ago it started having issues. I'd call into their Geek Squad and they'd schedule it up. My TV would start working again after 3 days, and they'd show up a week later. So needless to say the issue was a recurring problem and never got fixed.
On the a third schedule they found a capacitor blown. So I thought great its fixed. Well a week later same thing again. Now a new guy shows up I turn it on to show him the problem. The guy doesn't even open the TV to test anything. He says we'll replace the motherboard and power supply. 2 weeks later it comes in and they replace it.
1 or 2 days later its acting up again. So the same guy comes back and finally opens it up and actually tests the thing this time. He comes to the conclusion the whole screen needs to be replaced. This was around 12/22/09. They schedule me for 1/05/10.
So I call them up yesterday and ask why no one has called. They said the part is not in yet and is expected on 1/12/10, but have me scheduled for the install on 1/11. Needless to say I wasn't happy and they knew it. After blowing up on the phone and 3 people later they said they would get it resolved and call me back.
Last night on my way home the Tech Supervisor calls me up and lets me know he was looking into it personally. I explained everything to him again. He said he would call me back in 10 minutes.
Sure enough he calls back and tells me I qualified for a new TV finally and to bring the old set into and Best Buy store.
Needless to say for all the aggravation, I am finally satisfied. They applied the credit that I paid for the TV 2-1/2 years ago. I came out of the store with a new Samsung 55" LED TV 8000 series for $699 with a new 4 year contract.
A PSP plan finally paid off for me. All the years I've been buying them I've never had to use one.
2-1/2 years ago I bought a 46" LCD TV. About a year ago it started having issues. I'd call into their Geek Squad and they'd schedule it up. My TV would start working again after 3 days, and they'd show up a week later. So needless to say the issue was a recurring problem and never got fixed.
On the a third schedule they found a capacitor blown. So I thought great its fixed. Well a week later same thing again. Now a new guy shows up I turn it on to show him the problem. The guy doesn't even open the TV to test anything. He says we'll replace the motherboard and power supply. 2 weeks later it comes in and they replace it.
1 or 2 days later its acting up again. So the same guy comes back and finally opens it up and actually tests the thing this time. He comes to the conclusion the whole screen needs to be replaced. This was around 12/22/09. They schedule me for 1/05/10.
So I call them up yesterday and ask why no one has called. They said the part is not in yet and is expected on 1/12/10, but have me scheduled for the install on 1/11. Needless to say I wasn't happy and they knew it. After blowing up on the phone and 3 people later they said they would get it resolved and call me back.
Last night on my way home the Tech Supervisor calls me up and lets me know he was looking into it personally. I explained everything to him again. He said he would call me back in 10 minutes.
Sure enough he calls back and tells me I qualified for a new TV finally and to bring the old set into and Best Buy store.
Needless to say for all the aggravation, I am finally satisfied. They applied the credit that I paid for the TV 2-1/2 years ago. I came out of the store with a new Samsung 55" LED TV 8000 series for $699 with a new 4 year contract.
A PSP plan finally paid off for me. All the years I've been buying them I've never had to use one.